Last updated: 15 August 2026
Who is responsible for your information?
Cloud Scale Consulting Limited is the controller of the personal information described in this notice. We are registered in England and Wales under company number 09827879. Our registered office is The Old Post Office, 12 The Green, North Wootton, King’s Lynn, England, PE30 3RD.
For general privacy questions, email privacy@cloudscale-consulting.com. To contact our Data Protection Officer, email dataprotection@cloudscale-consulting.com.
Information we collect
When you use this website
To deliver, protect and maintain the website, our infrastructure and security controls may process technical request information such as IP address, request details, timestamps, device or browser information and security-event data.
We use CloudFront, CloudWatch, S3 access logging and AWS WAF for website delivery, monitoring, security and troubleshooting. We also use self-hosted Nagios and Uptime Kuma checks to monitor availability. These controls are not used to build advertising profiles or to sell personal information.
When you email us
If you email Cloud Scale Consulting Ltd, we process the email address you use, your message, your contact details and any information you choose to provide. We use this to respond to you, assess whether we can help and maintain necessary business correspondence.
Our published website links use mailto:. They open your email client and do not submit information through the website.
When we coordinate an appointment
The website does not include a booking or calendar integration. If we agree to coordinate an appointment using Google Calendar, Google may process relevant name, email and appointment information to provide that scheduling service.
Why we use this information
We use personal information where it is necessary to:
- respond to a request or take steps at your request before entering into an agreement;
- deliver and administer services under an agreement;
- meet legal, accounting and tax obligations; or
- pursue our legitimate interests in operating, securing, maintaining and improving our website and business communications, provided those interests do not override your rights and freedoms.
Who may process it
We use carefully selected service providers where needed to run the website and business operations:
- Amazon Web Services (AWS) provides website hosting, content delivery, logs, metrics and web-application-firewall infrastructure. See the AWS Privacy Notice.
- MXGuarddog provides inbound email filtering before messages reach our self-hosted company email service.
- Google may provide calendar coordination when we use Google Calendar to arrange an appointment. See the Google Privacy Policy.
We do not sell personal information. We may disclose information where necessary to comply with law, enforce an agreement or protect the security of Cloud Scale, our clients or others.
Cookies, analytics and marketing
This website currently has no contact form, booking widget, analytics product, advertising or marketing pixel, newsletter capture, user account, comment facility, third-party embedded media or externally hosted runtime fonts/scripts.
We do not currently use non-essential website cookies. If we introduce analytics, a form, scheduling integration, embedded content or another data-collecting feature, we will update this notice before deploying it.
How long we keep information
We apply a documented retention schedule and review information that is no longer needed.
| Information | Standard retention period |
|---|---|
| Unsuccessful enquiries and prospective-client correspondence | 24 months after the last meaningful contact |
| Raw website, security and availability logs/checks | 90 days |
| Aggregated operational metrics | 13 months |
| Security-incident evidence and data-protection cases | 6 years after closure |
| Essential financial, tax, contract and client-administration records | 7 years from the end of the relevant company financial year |
We may retain information for longer where needed for a legal claim, complaint, investigation, audit, tax enquiry, regulatory obligation or contractual requirement. We aim to delete or irreversibly anonymise it when the applicable period ends.
Your rights and how to complain
Depending on the circumstances, you may have rights to request access to, correction of, erasure of, restriction of or objection to our processing of your personal information. You may also have a right to data portability.
To exercise a right or raise a concern, contact our Data Protection Officer at dataprotection@cloudscale-consulting.com. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes to this notice
We may update this notice when our processing, suppliers or legal obligations change. We will publish the updated version here and change the date above.